Burnaby, BC

Managed IT servicesfor Burnaby businesses.

Need an IT company in Burnaby? The short version:

Terranotics is an Abbotsford-headquartered IT company and MSP serving Burnaby — managed IT, cybersecurity, cloud, hardware and custom software under one flat monthly agreement. 12-minute average ticket response, 99.98% uptime across 217+ monitored devices, operating since 2019. Call (236) 330-3033 for a free IT assessment.

Metrotown to Brentwood, plus the SFU corridor. Burnaby's mix of trades, professional services and SaaS startups is right in the studio's lane.

Book a 20-min call Call (236) 330-3033

217+

devices monitored 24/7 across Canada

99.98%

uptime delivered

12 min

average ticket response

years operating

Popular in Burnaby

What Burnaby clients hire us for first.

Software in Burnaby

Internal tools that replace spreadsheets.

Open the discipline

Hardware in Burnaby

We spec, source, install, and label so the next person who opens the rack knows exactly what's going on.

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Managed IT in Burnaby

Patching, backups, EDR, and a real human on the phone when something breaks.

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What’s it like working with an MSP in Burnaby?

Burnaby sits inside our active service area. On-site work runs on a scheduled-trip basis for hardware and managed IT; software, AI automation and marketing run fully remote so you get the same quality of work as our HQ clients with no travel surcharge.

We also serve nearby Metrotown, Brentwood, Lougheed. If you’re inside that radius and need on-site work, we’ll get there the same day for emergencies and within 24 hours for everything else.

All five disciplines available in Burnaby

Straight answers

Burnaby IT questions, answered.

How much do managed IT services cost in Burnaby?: Most Burnaby businesses pay between $100 and $250 per user per month for full managed IT, depending on how much security, compliance and on-site coverage the agreement includes. Terranotics works on flat monthly agreements scoped to your actual stack — no per-ticket billing, no surprise invoices. A free IT assessment gives you an exact number before you commit to anything.
How fast can you respond to IT problems in Burnaby?: Our average ticket response is 12 minutes, because most issues are fixed remotely through our monitoring stack — we watch 217+ devices around the clock and hold 99.98% uptime across managed clients. Burnaby is inside our active service area. Emergencies get same-day on-site response; scheduled hardware and network work lands within 24 hours. Software, AI automation and marketing run fully remote with no travel surcharge.
Can you take over from our current IT provider in Burnaby?: Yes — provider handoffs are routine work for us. We run a structured transition: document everything the incumbent holds (passwords, licences, configurations), take over monitoring in parallel so nothing drops, then cut over once we're confident. Most Burnaby businesses switch with zero downtime.
What kinds of Burnaby businesses do you support?: Mostly owner-run businesses between 5 and 100 staff: dental and medical clinics, construction and trades, legal, manufacturing, logistics and professional services. If your business runs on computers, a network and a phone line — and you'd rather never think about any of them — that's exactly who we build for.

A nearby client said

They built us the system we'd have built ourselves if we had three more people and an engineering background. Then they kept it running.

Office Manager · Operations · Fraser Valley Dental Group

Ready to get tech off your plate in Burnaby?

Pick a 20-minute discovery slot or call the studio directly. Whichever’s faster.

Book the call Call (236) 330-3033

Loading the studio…

Managed IT servicesfor Burnaby businesses.

Need an IT company in Burnaby? The short version:

Metrotown to Brentwood, plus the SFU corridor. Burnaby's mix of trades, professional services and SaaS startups is right in the studio's lane.

What’s it like working with an MSP in Burnaby?

Burnaby IT questions, answered.

How much do managed IT services cost in Burnaby?

Most Burnaby businesses pay between $100 and $250 per user per month for full managed IT, depending on how much security, compliance and on-site coverage the agreement includes. Terranotics works on flat monthly agreements scoped to your actual stack — no per-ticket billing, no surprise invoices. A free IT assessment gives you an exact number before you commit to anything.

How fast can you respond to IT problems in Burnaby?

Our average ticket response is 12 minutes, because most issues are fixed remotely through our monitoring stack — we watch 217+ devices around the clock and hold 99.98% uptime across managed clients. Burnaby is inside our active service area. Emergencies get same-day on-site response; scheduled hardware and network work lands within 24 hours. Software, AI automation and marketing run fully remote with no travel surcharge.

Can you take over from our current IT provider in Burnaby?

Yes — provider handoffs are routine work for us. We run a structured transition: document everything the incumbent holds (passwords, licences, configurations), take over monitoring in parallel so nothing drops, then cut over once we're confident. Most Burnaby businesses switch with zero downtime.

What kinds of Burnaby businesses do you support?

Mostly owner-run businesses between 5 and 100 staff: dental and medical clinics, construction and trades, legal, manufacturing, logistics and professional services. If your business runs on computers, a network and a phone line — and you'd rather never think about any of them — that's exactly who we build for.