Insights / Field notes
Practical essays on managed IT, AI automation, hardware, software and the decisions in between. Written by the team actually doing the work, not by a content agency.
Half the MSPs in Canada mean three different things by the same words. Here's how to cut through the brochure copy and get a contract that doesn't leave you holding the bag at 11pm on a Friday.
Skip the ChatGPT screenshots. These are the actual five places we look first for time savings — based on what's worked across thirty-odd small businesses.
Cloud-only is great until your internet drops in the middle of a clinic day. A take on the on-prem / cloud line in 2026.