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Cloverdale Veterinary Hospital · Managed IT / Hardware
Replaced four vendors — IT support, networking, backup, and imaging hardware — with a single managed contract across three Lower Mainland clinics.
4 → 1
Vendor count
−28%
Monthly IT spend
−81%
After-hours emergencies
A three-location vet group with overlapping contracts and finger-pointing whenever something broke. Imaging stations frequently dropped mid-X-ray, backups hadn't been tested in 18 months, and the practice manager spent four hours a week chasing vendor support.
Audited every contract — IT support, ISP, backup, imaging — and built one consolidated managed agreement.
Re-architected the network across all three sites with VLAN-segmented imaging traffic.
Moved backups onto a tested 3-2-1 rotation with monthly restore drills.
Stood up a shared helpdesk so any clinic, any staff member, gets the same response time.
One contract, one helpline, one bill. Monthly IT spend dropped 28% and the practice manager got her Wednesday afternoons back.
“We used to have four vendors blame each other. Now there's one number and the answer is always 'on it'.”