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Lower Mainland Law Co. · AI Automation / Software
Built a triage assistant that turns inbound calls into structured intake records, ranked by signal.
14 hr/wk
Manual intake time saved
+38%
Qualified leads conversion
<5 min
Time to first response
The firm was missing case opportunities because intake calls were being routed to overworked paralegals. They needed a way to triage, capture, and route inbound leads 24/7 without losing the human voice on follow-ups.
Trained a structured-output assistant on three years of anonymised intake notes.
Built a Twilio-based voice agent that handles after-hours calls and books in-person consultations.
Pushed structured records straight into Clio with conflict-check pre-flight.
Layered a quality dashboard so partners could review the AI's calls weekly.
14 hours per week of paralegal time freed up, qualified-lead conversion up 38%, and not a single case dropped through the cracks since launch.
“We finally get to spend our time on the cases that matter — not chasing voicemails.”