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Fraser Valley Dental Group · Managed IT / Software
Replaced a brittle on-prem stack with a fully managed cloud workflow without a single missed appointment.
0 min
Downtime during cutover
−72%
Tickets opened/month after
3 weekends
Migration window
Two clinics, one server room straight out of 2009. Their practice management software was end-of-life, the imaging machines were tied to an aging Windows box, and any unplanned outage meant rescheduling 60+ patients.
Mapped every workflow before touching a wire.
Stood up a parallel cloud environment so the team could run side-by-side for two weeks.
Cut over chair-by-chair on Sunday evenings to avoid clinical hours.
Wrote runbooks the receptionists could follow without calling us.
Zero downtime during the migration. Ticket volume is down 72% and the office manager finally took a vacation without a laptop.
“We stopped thinking about IT. That's the highest compliment I can pay them.”