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WestCoast Property Management · AI Automation / Managed IT
Built a chatbot + voice agent that handles after-hours tenant inquiries and routes maintenance requests directly into the property management system.
73%
After-hours inquiries handled by AI
8 hr → 4 min
Average response time
−54%
Office tickets opened/week
Four-office property management firm losing prospective tenants to faster-responding competitors. After-hours inquiries piled up in shared inboxes and got answered Monday morning, by which point the prospect had signed elsewhere.
Built a tenant-intake agent on the web + a phone agent for after-hours calls.
Trained both on the firm's actual listing data, common Q&A, and maintenance-ticket categories.
Pushed maintenance requests straight into the property management system as tickets.
Wrapped managed IT around the whole operation — endpoint monitoring, backups, helpdesk.
73% of after-hours inquiries now resolved without a human. Average response time dropped from 8 hours to 4 minutes. Prospect-to-application conversion up sharply.
“We don't lose tenants to whoever picks up the phone first anymore — because we always do.”