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We've been running IT for dental practices across the Lower Mainland since 2019. Single-op startups to seven-chair groups with three locations. What we know cold: every minute the practice management software is down is somewhere between \$50 and \$800 in missed bookings, depending on the time of day. So we don't build IT for dental like it's a startup — we build it like a clinic day is the only thing that matters, because it is.
What we hear most often
Owner says
“Tracker locks up halfway through a procedure and we have to reboot the imaging machine.”
What it usually means
Usually a network bottleneck where imaging traffic competes with everything else. A VLAN fix takes a few hours.
Owner says
“Direct billing fails every other week and the team gives up and bills patients.”
What it usually means
Practice management software not talking properly to Telus Health / Provider Connect. Often a credential refresh + queueing issue.
Owner says
“Recall lists go stale and front desk doesn't know who's overdue.”
What it usually means
Reporting hasn't been set up. 90% of practices have the data, 10% have automated reports.
Owner says
“Our backup tape thing — we're not sure it's working.”
What it usually means
It's not. Tape backups for dental imaging in 2026 are a liability. We replace them with tested 3-2-1 backups.
How we help / 5 workstreams
We work alongside Open Dental, Dentrix, Eaglesoft, ABELDent, Tracker, Sensei, and Curve. We don't sell you a new PMS — we make the one you already have run properly. Server tuning, imaging integration, multi-op concurrency fixes, backup architecture, the works.
Pano + ceph + intra-oral cameras have specific network + storage needs. We architect for them: VLAN-separated imaging traffic, NVMe local storage where it matters, retention policies that satisfy College of Dental Surgeons of BC record-keeping requirements.
Telus Health, Provider Connect, OneSpace integrations stay broken for weeks at most practices. We monitor them like they're production infrastructure (because they are) and fix breakages within hours, not weeks.
PIPEDA. Personal Health Information Act. PCI DSS for the chair-side terminal. We map every control to a specific regulation so when an audit happens you can show evidence — not just confidence.
Tools we work alongside
We’ve been deep in 15 of the tools your dentalcolleagues already use. We don’t make you switch unless your current stack genuinely can’t do what you need. Usually it can — it just isn’t configured to.
Managed IT for a single-location 2-op practice typically runs \$650–\$1,200/month for everything (monitoring, helpdesk, backup, security baseline). A 3-location group sits between \$2,400–\$4,800/month. Hardware projects (new imaging server, full network rebuild, op build-out) typically \$8,000–\$45,000 depending on scope. We quote in writing before any work starts. No metered support, no per-ticket fees.
Honesty section
If any of those describe you, tell us before booking and we’ll either recommend someone better suited, or scope a smaller engagement that makes sense.
Related work
Regulators in play
FAQ / What people ask first
Yours. We've never told a client to switch their practice management software just because we don't know it — we learn it. Open Dental, Tracker, Sensei, Dentrix, ABELDent: we've supported all of them in production.
Active managed-IT clients get a 12-minute average response time during business hours. We've designed the network and storage so the PMS comes back up in the same minute the workstation reboots — no 45-minute waits for the imaging server to re-mount.
Yes. We run multi-location dental groups today — shared networking architecture, central PMS reporting, unified helpdesk so any staff member at any location calls one number.
Documented controls per regulation: encryption at rest + in transit, role-based access, audit trails on every record, off-site backups in Canadian data centres. We provide the evidence pack auditors look for.
Cabling, rack, network, imaging install, workstation deployment, telephony, PMS migration, day-one staff training. Yes — we do the whole opening.
Other industries we work in
20 minutes is enough to know whether we’re a fit. We won’t pitch — we’ll ask better questions than the last vendor you spoke to.